Basic Statistical Process Control • Introduction to SPC • Data Collection • Problem Solving Techniques – Critical Thinking, Brainstorming, Flowcharts, Fishbone • Fundamental Statistical Concepts – Measurements of central tendency and variability • Descriptive Analysis of Data    o Pareto, Histogram    o Scatter Plot    o Run Chart    o Pseudo Control Chart • Control Charts for Variables Data    o Average/Range charts    o Average/Standard Deviation charts    o Average/Moving-Range/Sigma charts    o Run Tests    o Individuals Charts • Control Charts for Attributes    o P Charts    o Np Charts    o C Charts    o U Charts • Preparing and Analyzing Charts • Process Capability    o Capability Ratio – Cr    o Performance Ratio – Pr    o Capability Index - Cp    o Performance Index – Pp    o Process Capability - CpK    o Process Performance - Ppk