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Quality 101

Quality 101 Image

This course provides a great overview of the many elements and tools of quality.
Topics covered include:
•Defining Quality
•Customer Satisfaction
•Cost/Benefits of Quality
•Quality Systems ◦Documentation
◦Quality Management
◦Standards Overview
•Concept of Organizational Excellence
•Review of Quality in Service
•Process diagram
•Statistical decision making
•Evolution of Quality and Gurus
•Continual Improvement Code Words ◦(benchmarking, JIT, Six Sigma, TQM, Zero Defects, ISO9001, Kaizen, Lean, Cpk)
•DOE Intro
•7 TQM tools
•Root Cause & CAPA
•AIAG core pack ◦(FMEA, SPC, PPAP, MSA, APQP)

Your Price:$195.00